China, Clearly is operated by a sole proprietor registered in China. The contracting legal name, registration details, registered address and direct contact email will appear in your proposal and invoice before you accept or pay. These details must also be added here before the website is opened to the public.
1. How the agreement is formed
This Service Agreement applies to written itinerary-planning services supplied under the name China, Clearly (“we”, “us” or the “Planner”). “You” means the individual purchasing the service. A contract is formed only when you accept a written proposal or order summary and we confirm payment. The proposal, this Agreement and any written scope confirmation together form the contract. If they conflict, the proposal controls for project-specific matters.
2. What the service is
We provide research, route design, written recommendations and practical travel-planning information. Depending on the package, deliverables may include day-by-day pacing, transport logic, accommodation suggestions, reservation notes, alternatives and the number of revisions stated in your proposal.
We are not a tour operator, travel agency, booking agent, guide, insurer, immigration adviser or emergency-assistance provider. We do not make or hold reservations, receive supplier money, issue tickets, guarantee entry, or supervise your trip. You contract and pay directly with airlines, rail operators, hotels, attractions, guides and other third parties.
3. Your information and responsibilities
You agree to provide accurate dates, traveler details, mobility or access requirements, budget, interests and other information reasonably needed for the work. Do not send passport numbers, payment-card details, medical records or other highly sensitive data unless we specifically request a secure method. You remain responsible for checking passports, visas, entry rules, health advice, insurance, personal safety, bookings and all supplier terms before travel.
4. Fees, payment and taxes
The proposal states the scope, total fee, currency, taxes if applicable, payment schedule and delivery estimate. Unless the proposal says otherwise, work begins after cleared payment. Bank, card and currency-conversion charges imposed by your provider are your responsibility. We may pause work if required information or payment is late; any delivery date then moves accordingly.
5. Delivery and revisions
Delivery dates are estimates until we have the required information and payment. Included revisions are limited to the number and scope in the proposal. A revision adjusts the agreed direction; a new destination, materially different dates, a different traveler group or a substantially changed brief may require a new quote. Please review drafts promptly and identify corrections in one consolidated written response.
6. Cancellation and refunds
You may cancel in writing. Before work starts, we refund the service fee, less any non-refundable payment-processing charge where lawful. After work starts, we may retain a reasonable amount for work completed and committed costs, and refund the balance. After the agreed service has been fully performed, the service fee is non-refundable except where the work is defective or applicable law requires otherwise.
If mandatory consumer law gives you a cooling-off or withdrawal right, that right applies. For eligible EU and UK distance contracts, this is generally 14 days from the contract date. If you expressly ask us to begin during that period and then withdraw before completion, you may owe a proportionate amount for work already supplied. If the service is fully performed during that period after your express request and acknowledgement, the withdrawal right may end. Your proposal will collect any legally required consent.
7. Accuracy and changing conditions
Recommendations are researched in good faith using information available on the date shown. Prices, timetables, opening hours, reservation systems, entry rules, local conditions and supplier quality can change without notice. We identify important time-sensitive items, but you must recheck them with the relevant official source or supplier before booking and again before travel. Opinions about pace, neighborhoods, hotels and experiences are professional judgments, not guarantees of personal satisfaction.
8. Third-party services and travel risk
Third-party links and recommendations are provided for convenience and planning context. We do not control third parties and are not responsible for their acts, omissions, insolvency, cancellations, delays, injuries, losses or contract terms. Travel involves inherent risk. You decide whether a destination or activity is suitable and should obtain appropriate travel and medical insurance.
9. Intellectual property and permitted use
We retain ownership of our methods, templates, original writing and research structure. Once the applicable fee is paid, you receive a personal, non-exclusive, non-transferable licence to use the final itinerary for your own trip and to share it with your travel companions. You may not resell, publish, commercially reuse, train a model on, or remove attribution from substantial parts of the deliverable without written permission. You retain ownership of materials you provide and permit us to use them only to deliver the service and meet legal obligations.
10. Confidentiality
We treat non-public trip information as confidential and use it only to provide the service, operate the business and comply with law. We will not publish your identity, itinerary or testimonial without permission. The separate Privacy & Cookies Notice explains personal-data handling.
11. Liability
Nothing in this Agreement excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable. Subject to that rule, we are not liable for indirect or consequential loss, loss of enjoyment, lost opportunity, or third-party supplier failure. Our total liability arising from a project is limited to the fee you paid for that project, to the fullest extent permitted by law. These limits do not reduce mandatory consumer rights.
12. Events outside reasonable control
Neither party is responsible for delay or failure caused by events outside reasonable control, including severe weather, natural disaster, epidemic, government action, transport disruption, conflict, communications failure or supplier-system outage. We will communicate promptly and, where possible, agree a revised timetable or fair alternative.
13. Complaints, law and disputes
Please raise a concern in writing as soon as possible so we have a reasonable opportunity to correct the work. The contract is governed by the laws of the People’s Republic of China, and disputes may be brought before a court with jurisdiction in Beijing, China. If you are a consumer, this choice does not remove any mandatory protection or forum rights that apply in your country of residence. Before court proceedings, both parties agree to attempt a good-faith written resolution.
14. General terms
If one provision is invalid, the rest remain effective. A delay in enforcing a right is not a waiver. You may not transfer the contract without our consent; we may use carefully selected service providers while remaining responsible for our own obligations. Changes to an active project must be agreed in writing. Updated website terms apply only to contracts formed after their effective date unless you agree otherwise.